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G14 2023 Can't use Nvidia display #3473

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2 tasks done
EpicWang opened this issue Dec 12, 2024 · 3 comments
Closed
2 tasks done

G14 2023 Can't use Nvidia display #3473

EpicWang opened this issue Dec 12, 2024 · 3 comments
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abandoned No response from topic starter question Further information is requested

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@EpicWang
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Rules

  • I made myself familiar with the Readme, FAQ and Troubleshooting.
  • I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

无法使用nvidia独立显卡外接屏幕，配置如图所示
PixPin_2024-12-12_09-13-33
PixPin_2024-12-12_09-18-56

How to reproduce the bug?

切换显卡模式不起作用，只能通过“独显直连”重启电脑，才能启动独显。

Logs

2024/12/12 8:44:45: WMI event 88
2024/12/12 8:44:45: AutoSetting for Online
2024/12/12 8:44:45: BatteryLimit = 80 : OK
2024/12/12 8:44:52: WMI event 123
2024/12/12 8:44:52: WMI event 192
2024/12/12 8:44:52: Input available: \?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 64
2024/12/12 8:44:52: USB 19B6|64: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
2024/12/12 8:44:52: Input: \?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
2024/12/12 8:44:55: Mode = 0 : OK
2024/12/12 8:44:55: Eco flag : 0
2024/12/12 8:44:55: Mux flag : 1
2024/12/12 8:44:56: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:44:56: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:44:56: Screen = 165Hz : OK
2024/12/12 8:44:56: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:44:57: Eco flag : 0
2024/12/12 8:44:57: Mux flag : 1
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:44:57: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:44:57: Lid Open
2024/12/12 8:44:57: Monitor Power On
2024/12/12 8:44:57: AutoSetting for Online
2024/12/12 8:44:57: BatteryLimit = 80 : OK
2024/12/12 8:44:57: Lid 19B6: 5D-BA-C5-C4-03
2024/12/12 8:44:57: Input available: \?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 64
2024/12/12 8:44:57: Eco flag : 0
2024/12/12 8:44:57: Mux flag : 1
2024/12/12 8:44:57: Listener stopped
2024/12/12 8:44:57: USB 19B6|64: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
2024/12/12 8:44:57: Input: \?\hid#vid_0b05&pid_19b6&col03#7&17810770&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:44:57: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:44:57: Mode = 0 : OK
2024/12/12 8:44:57: Init 19B6: 5D-B9
2024/12/12 8:44:57: Init 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E
2024/12/12 8:44:57: Init 19B6: 5D-05-20-31-00-1A
2024/12/12 8:44:57: USB 19B6: 5D-BD-01-5D-1F-FF-FF-FF
2024/12/12 8:44:57: AuraMode: AuraColorCycle
2024/12/12 8:44:57: USB 19B6: 5D-B3-00-02-FF-00-00-E1-00-00-FF-FF-FF-00-00-00-00
2024/12/12 8:44:57: USB 19B6: 5D-B5-00-00-00
2024/12/12 8:44:57: USB 19B6: 5D-B4
2024/12/12 8:44:57: Session:SessionUnlock
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:44:57: Auto 19B6: 5D-BA-C5-C4-03
2024/12/12 8:44:57: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:44:57: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:44:57: Display configuration changed.
2024/12/12 8:44:58: Display configuration changed.
2024/12/12 8:45:17: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:45:20: Running eco command 1
2024/12/12 8:45:30: WMI event 192
2024/12/12 8:45:38: Failed to check for updates:The SSL connection could not be established, see inner exception.
2024/12/12 8:46:10: GPUEco = 1 : 0
2024/12/12 8:47:51: Trying to restart dGPU
2024/12/12 8:47:51: powershell $device = Get-PnpDevice | Where-Object { $.FriendlyName -imatch 'NVIDIA' -and $.Class -eq 'Display' }; Disable-PnpDevice $device.InstanceId -Confirm:$false; Start-Sleep -Seconds 5; Enable-PnpDevice $device.InstanceId -Confirm:$false
2024/12/12 8:47:51: Eco flag : 0
2024/12/12 8:47:51: Mux flag : 1
2024/12/12 8:47:51: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:47:51: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:47:51: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:47:55: Running eco command 1
2024/12/12 8:47:59: Disable-PnpDevice : 常规故障
所在位置 行:1 字符: 106

  • ... Display' }; Disable-PnpDevice $device.InstanceId -Confirm:$false; Sta ...
  •             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : NotSpecified: (Win32_PnPEntity..._180D1043&R...):ROOT\cimv2\Win32_PnPEntity) [Disable-Pn
      pDevice], CimException
    • FullyQualifiedErrorId : HRESULT 0x80041001,Disable-PnpDevice

Enable-PnpDevice : 常规故障
所在位置 行:1 字符: 184

  • ... Sleep -Seconds 5; Enable-PnpDevice $device.InstanceId -Confirm:$false
  •                   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : NotSpecified: (Win32_PnPEntity..._180D1043&R...):ROOT\cimv2\Win32_PnPEntity) [Enable-Pnp
      Device], CimException
    • FullyQualifiedErrorId : HRESULT 0x80041001,Enable-PnpDevice

2024/12/12 8:48:45: GPUEco = 1 : 0
2024/12/12 8:48:45: Eco flag : 0
2024/12/12 8:48:45: Mux flag : 1
2024/12/12 8:48:51: Eco flag : 0
2024/12/12 8:48:51: Mux flag : 1
2024/12/12 8:48:51: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:48:51: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:48:51: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:48:57: WMI event 192
2024/12/12 8:49:11: Running eco command 1
2024/12/12 8:50:01: GPUEco = 1 : 0
2024/12/12 8:50:09: Trying to restart dGPU
2024/12/12 8:50:09: powershell $device = Get-PnpDevice | Where-Object { $.FriendlyName -imatch 'NVIDIA' -and $.Class -eq 'Display' }; Disable-PnpDevice $device.InstanceId -Confirm:$false; Start-Sleep -Seconds 5; Enable-PnpDevice $device.InstanceId -Confirm:$false
2024/12/12 8:50:09: Eco flag : 0
2024/12/12 8:50:09: Mux flag : 1
2024/12/12 8:50:09: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:50:09: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:50:09: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:50:16: Disable-PnpDevice : 常规故障
所在位置 行:1 字符: 106

  • ... Display' }; Disable-PnpDevice $device.InstanceId -Confirm:$false; Sta ...
  •             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : NotSpecified: (Win32_PnPEntity..._180D1043&R...):ROOT\cimv2\Win32_PnPEntity) [Disable-Pn
      pDevice], CimException
    • FullyQualifiedErrorId : HRESULT 0x80041001,Disable-PnpDevice

Enable-PnpDevice : 常规故障
所在位置 行:1 字符: 184

  • ... Sleep -Seconds 5; Enable-PnpDevice $device.InstanceId -Confirm:$false
  •                   ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : NotSpecified: (Win32_PnPEntity..._180D1043&R...):ROOT\cimv2\Win32_PnPEntity) [Enable-Pnp
      Device], CimException
    • FullyQualifiedErrorId : HRESULT 0x80041001,Enable-PnpDevice

2024/12/12 8:50:16: Eco flag : 0
2024/12/12 8:50:16: Mux flag : 1
2024/12/12 8:50:18: WMI event 192
2024/12/12 8:50:23: WMI event 192
2024/12/12 8:52:25: Running eco command 1
2024/12/12 8:52:37: Design Capacity: 76000mWh, Full Charge Capacity: 65612mWh, Health: 0.8633157894736842105263157895%
2024/12/12 8:53:15: GPUEco = 1 : 0
2024/12/12 8:53:37: Eco flag : 0
2024/12/12 8:53:37: Mux flag : 1
2024/12/12 8:53:37: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL
2024/12/12 8:53:37: \?\DISPLAY#TMX1401#5&1f08c561&0&UID256#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0
2024/12/12 8:53:37: TL140ADXP02-0 HDR: False 10 0 False
2024/12/12 8:53:42: WMI event 192
2024/12/12 8:53:47: WMI event 192
2024/12/12 9:12:01: Design Capacity: 76000mWh, Full Charge Capacity: 65612mWh, Health: 0.8633157894736842105263157895%
2024/12/12 9:12:02: Varibright: 0,0
2024/12/12 9:12:02: Hibernate after 900

Device and Model

ROG Zephyrus G14 GA402XV

Additional information.

No response

Armoury Crate

Uninstalled

Asus Services

0

Version

0.199.0

OS

Windows 11 24H2
@seerge
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seerge commented Dec 12, 2024

@EpicWang hello,

Firmware reports that GPU is enabled

2024/12/12 8:44:55: Eco flag : 0

But when app tries to disable GPU firmware is refusing so

2024/12/12 8:53:15: GPUEco = 1 : 0 <--- can't set Eco

So it looks some BIOS / firmware hiccup

Try to

  • Restart laptop and then set Eco and Standard mode again (disable and enable GPU)
  • If it doesn't help try hard reset (it may help to wake up stuck stuff)

Thanks

@seerge seerge added the question Further information is requested label Dec 12, 2024
@seerge
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seerge commented Dec 17, 2024

@EpicWang any updates here ?

@seerge
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seerge commented Jan 4, 2025

Closed as abandoned

@seerge seerge closed this as completed Jan 4, 2025
@seerge seerge added the abandoned No response from topic starter label Jan 4, 2025
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