Z13 flow (2022) RGB

[galax20002]

Rules

• I made myself familiar with the Readme, FAQ and Troubleshooting.
• I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

ok how to explain? the rgb light from my keyboard sometimes just shuts off from nowhere. its completly random and this only happens when g helper is running. the leds will shut down and i can turn them on again and then they either turn off within seconds or after one minute or it keeps on for hours. the light strip on the back sometimes defaults back to the stock rainbow mode and wont change. i disabled all services except asus system analytics because its needed to controll the fans. disabling makes the fan running full speed

How to reproduce the bug?

simply using it it doesnt matter what you do and how you use it

Logs

log.txt

Device and Model

Asus Z13 Flow GZ301ZC

Additional information.

Armoury Crate

Installed

Asus Services

1

Version

No response

OS

Windows 10 22H2

[seerge]

@galax20002 hello,

I see that you have FN-Lock turned on seem press F11 a lot which cycles through backlight levels on your device.

This turns backlight off as levels go 0 -> 1 -> 2 -> 3 -> 0 (again) :

10.12.2024 23:24:45: F11 None
10.12.2024 23:24:45: HotKey 18C6: 5D-BA-C5-C4-00
10.12.2024 23:24:45: HotKey 1A30: 5D-BA-C5-C4-00

Is this the reason? Then either don't press F11 or if you use this key for something else, turn off FN-Lock ? :)

Besides that I don't see G-Helper turning backlight in other circumstances.

Do you have any leftovers form AC running by any chance, that can interfere? Did you use official AC uninstaller tool ?

Thanks

[galax20002]

hi. i didnt uninstalled ac yet. i press f11 because thats the backlight key to turn it back on, it has 3 brightness steps. when the keyboard turns off, i press the key and it shows off (assuming it was still set to on) and then i press it again until its set to max. thats all i do. the only reason why i have ac installed is the asus aura function but ghelper overwrites everything and turning off rgb control in ghelper isnt possible. i can turn off fn lock and test it but i like to have fn lock i dont need the f keys

[seerge]

@galax20002 hello,

If Aura service is still running, there is a very high chance that it also adjusts backlight causing conflicts. So you shouldn't be using 2 programs at the same time for the same thing.

I see that you use Ambient backlight mode, where app dynamically sets backlight color based on your screen contents and does it few times a second. In this case it's almost guaranteed conflict with Asus services that probably do same thing.

but ghelper overwrites everything and turning off rgb control in ghelper isnt possible

G-Helper would (obviously) set different backlight mode when you select it in the app. If you (by some reason) want to use Aura to control backlight - you can still do so. Then select any other backlight mode in G-Helper than Ambient (like simple Static) .

You can also completely disable all RGB / Aura init on app start by setting it in the config.

Thanks

[seerge]

@galax20002 any updates here ? Does changing backlight mode from Ambient to anything else changed things ? Or is AC still interfering ?