Error "Failed to join the conversation. Reload the page."

[Speed7811]

Steps to reproduce

1. Open Nextcloud Talk Desktop App
2. Click on a room

Expected behaviour

On error occur and I can press the "Join call" button.

Actual behaviour

• Error message "Failed to join the conversation. Reload the page." occur everytime I click on a room.
• "Join call" button is disabled. I cannot press the button although a meeting is running.

Diagnosis and logs

Diagnosis report

Diagnosis report

Nextcloud Talk Desktop
Version	v1.0.0-rc.2
Built-in Talk version	v20.1.0-rc.2
Operating system	Windows_NT 10.0.26100 (Windows 11 Pro)
Executable Path	C:\Users\XXXXXXXXX\AppData\Local\NextcloudTalk\app-1.0.0-rc2\Nextcloud Talk.exe
Connected to	-
Nextcloud server version	28.0.12
Nextcloud Talk version	18.0.13
notifications app enabled	✅ yes
notify_push app enabled	❌ no

Application config

{
  "theme": "default",
  "systemTitleBar": false,
  "monochromeTrayIcon": false,
  "zoomFactor": 1,
  "playSoundChat": "respect-dnd",
  "playSoundCall": "respect-dnd"
}

Client logs

index.js:2 Using locale "" for language "de_DE"
index.js:2 Language pack "de_DE" for "talk_desktop" loaded...
index.js:2 Language pack "de_DE" for "spreed" loaded...
JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1 [WASM] Loading model of size: 249792
JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1 INFO: Created TensorFlow Lite XNNPACK delegate for CPU.
printChar @ JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fiwvosbtr:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/active:1 
        
        
       Failed to load resource: the server responded with a status of 405 ()
index.js:2 q
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/state:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:1 q
l @ index.js:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/state:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:1 q
n @ index.js:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/znq3okmr/participants/active:1 
        
        
       Failed to load resource: the server responded with a status of 405 ()
index.js:2 qcode: "ERR_BAD_REQUEST"config: {transitional: {…}, adapter: Array(2), transformRequest: Array(1), transformResponse: Array(1), timeout: 0, …}message: "Request failed with status code 405"name: "AxiosError"request: XMLHttpRequest {onreadystatechange: null, readyState: 4, timeout: 0, withCredentials: true, upload: XMLHttpRequestUpload, …}response: {data: '', status: 405, statusText: '', headers: ye, config: {…}, …}stack: "AxiosError: Request failed with status code 405\n    at file:///C:/Users/XXXXXX/AppData/Local/NextcloudTalk/app-1.0.0-rc2/resources/app.asar/.webpack/renderer/talk_window/index.js:2:14692319\n    at XMLHttpRequest.d (file:///C:/Users/XXXXXX/AppData/Local/NextcloudTalk/app-1.0.0-rc2/resources/app.asar/.webpack/renderer/talk_window/index.js:2:14692464)\n    at qe.request (file:///C:/Users/XXXXXX/AppData/Local/NextcloudTalk/app-1.0.0-rc2/resources/app.asar/.webpack/renderer/talk_window/index.js:2:14697979)\n    at async c (file:///C:/Users/XXXXXX/AppData/Local/NextcloudTalk/app-1.0.0-rc2/resources/app.asar/.webpack/renderer/talk_window/index.js:2:1282883)\n    at async d.joinConversation (file:///C:/Users/XXXXXX/AppData/Local/NextcloudTalk/app-1.0.0-rc2/resources/app.asar/.webpack/renderer/talk_window/index.js:2:1345009)"[[Prototype]]: Error
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fznq3okmr:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v1/chat/znq3okmr/read:1 
        
        
       Failed to load resource: the server responded with a status of 405 ()
index.js:2 Uncaught (in promise) q
cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fiwvosbtr:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/active:1 
        
        
       Failed to load resource: the server responded with a status of 405 ()
index.js:2 q
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/state:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:1 q
l @ index.js:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/state:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:1 q
n @ index.js:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1 
        
        
       Failed to load resource: the server responded with a status of 404 ()
index.js:2 
        
        
       PUT https://cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/state 404 (Not Found)
(anonymous) @ index.js:2
xhr @ index.js:2
Se @ index.js:2
Promise.then
_request @ index.js:2
request @ index.js:2
(anonymous) @ index.js:2
(anonymous) @ index.js:2
C @ index.js:2
l @ index.js:1
(anonymous) @ index.js:1
ui @ index.js:2
m @ index.js:2
M.run @ index.js:2
na @ index.js:2
(anonymous) @ index.js:2
Ii @ index.js:2
Promise.then
mi @ index.js:2
Ei @ index.js:2
oa @ index.js:2
M.update @ index.js:2
e.notify @ index.js:2
set @ index.js:2
t @ index.js:1
index.js:1 q {message: 'Request failed with status code 404', name: 'AxiosError', code: 'ERR_BAD_REQUEST', config: {…}, request: XMLHttpRequest, …}
l @ index.js:1
await in l
(anonymous) @ index.js:1
ui @ index.js:2
m @ index.js:2
M.run @ index.js:2
na @ index.js:2
(anonymous) @ index.js:2
Ii @ index.js:2
Promise.then
mi @ index.js:2
Ei @ index.js:2
oa @ index.js:2
M.update @ index.js:2
e.notify @ index.js:2
set @ index.js:2
t @ index.js:1

[nickvergessen]

Version v1.0.0-rc.2

Please retry with 1.0.0

[Speed7811]

With 1.0 the same

Diagnosis and logs

Diagnosis report

Diagnosis report

Nextcloud Talk Desktop
Version	v1.0.0
Built-in Talk version	v20.1.0
Operating system	Windows_NT 10.0.26100 (Windows 11 Pro)
Executable Path	C:\Users\XXXXXX\AppData\Local\NextcloudTalk\app-1.0.0\Nextcloud Talk.exe
Connected to	-
Nextcloud server version	28.0.12
Nextcloud Talk version	18.0.13
notifications app enabled	✅ yes
notify_push app enabled	❌ no

Application config

{
  "theme": "default",
  "systemTitleBar": false,
  "monochromeTrayIcon": false,
  "zoomFactor": 1,
  "playSoundChat": "respect-dnd",
  "playSoundCall": "respect-dnd",
  "enableCallbox": "respect-dnd"
}

Client logs

index.js:2 Using locale "" for language "de_DE"
index.js:2 Language pack "de_DE" for "talk_desktop" loaded...
index.js:2 Language pack "de_DE" for "spreed" loaded...
JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1 [WASM] Loading model of size: 249792
JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1 INFO: Created TensorFlow Lite XNNPACK delegate for CPU.
printChar @ JitsiStreamBackgroundEffect.worker.js?v=fa1b69e42302a02d7a71:1
cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1

   Failed to load resource: the server responded with a status of 404 ()

cloud.XXXXXX.de:8443/ocs/v2.php/apps/user_status/api/v1/statuses/_1F94540B-9A3A-47BC-916A-4FA9ADB5D188:1

   Failed to load resource: the server responded with a status of 404 ()

cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fznq3okmr:1

   Failed to load resource: the server responded with a status of 404 ()

index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/znq3okmr/participants/active:1

   Failed to load resource: the server responded with a status of 405 ()

index.js:2 q
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fiwvosbtr:1

   Failed to load resource: the server responded with a status of 404 ()

index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/iwvosbtr/participants/active:1

   Failed to load resource: the server responded with a status of 405 ()

index.js:2 q
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/znq3okmr/participants/active:1

   Failed to load resource: the server responded with a status of 405 ()

index.js:2 q
joinConversation @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/dav/api/v1/events/upcoming?location=https:%2F%2Fcloud.XXXXXX.de%2Findex.php%2Fcall%2Fznq3okmr:1

   Failed to load resource: the server responded with a status of 404 ()

index.js:2 q
getUpcomingEvents @ index.js:2
cloud.XXXXXX.de:8443/ocs/v2.php/apps/spreed/api/v4/room/znq3okmr/participants/state:1

   Failed to load resource: the server responded with a status of 404 ()

index.js:1 q
l @ index.js:1

[ShGKme]

Could you try to log out and login again to check if it solves the issue?

[dennisTGC]

Could you try to log out and login again to check if it solves the issue?

yes that resolved the issue.

Can you tell me where the logfiles are created?

and for reference (I use flatpak):

### Diagnosis report

| **Nextcloud Talk Desktop**      |                                                                                      |
| ------------------------------: | ------------------------------------------------------------------------------------ |
| **Version**                     | v1.0.1                                                                               |
| **Built-in Talk version**       | v20.1.1                                                                              |
| **Operating system**            | Linux 6.8.0-51-generic (#52-Ubuntu SMP PREEMPT_DYNAMIC Thu Dec  5 13:09:44 UTC 2024) |
| **Executable Path**             | /app/lib/com.nextcloud.talk/Nextcloud Talk                                           |
| **Using Wayland**               | ✅ yes                                                                                |
| ****Connected to****            | -                                                                                    |
| **Nextcloud server version**    | 28.0.10                                                                              |
| **Nextcloud Talk version**      | 18.0.12                                                                              |
| **`notifications` app enabled** | ✅ yes                                                                                |
| **`notify_push` app enabled**   | ❌ no                                                                                 |

#### Application config

```json
{
  "theme": "default",
  "systemTitleBar": true,
  "monochromeTrayIcon": false,
  "zoomFactor": 1,
  "playSoundChat": "respect-dnd",
  "playSoundCall": "respect-dnd",
  "enableCallbox": "respect-dnd"
}