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Why users cannot create Issues directly #3558

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mitchellh opened this issue Dec 27, 2024 · 0 comments
Open

Why users cannot create Issues directly #3558

mitchellh opened this issue Dec 27, 2024 · 0 comments
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documentation Improvements or additions to documentation

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@mitchellh
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Users are not allowed to create Issues directly in this repository - we ask that you create a Discussion first.

Unlike some other projects, Ghostty does not use the issue tracker for discussion or feature requests. Instead, we use GitHub discussions for that. Once a discussion reaches a point where a well-understood, actionable item is identified, it is moved to the issue tracker. This pattern makes it easier for maintainers or contributors to find issues to work on since every issue is ready to be worked on.

This approach is based on years of experience maintaining open source projects and observing that 80-90% of what users think are bugs are either misunderstandings, environmental problems, or configuration errors by the users themselves. For what's left, the majority are often feature requests (unimplemented features) and not bugs (malfunctioning features). Of the features requests, almost all are underspecified and require more guidance by a maintainer to be worked on.

Any Discussion which clearly identifies a problem in Ghostty and can be confirmed or reproduced will be converted to an Issue by a maintainer, so as a user finding a valid problem you don't do any extra work anyway. Thank you.

For more details, see our CONTRIBUTING.md.

@mitchellh mitchellh added the documentation Improvements or additions to documentation label Dec 27, 2024
@mitchellh mitchellh pinned this issue Dec 27, 2024
@ghostty-org ghostty-org locked and limited conversation to collaborators Dec 27, 2024
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