Live integration notifications

[ivaigor96]

The latest current Live integration notifications settings look like this

Firstly, there is no Notification e-mail template and no indication where it should be added or what it should contain

Next, from what I tested we have 1 major case that we need an email notification for - the calculate order request with create order = true returned an error. When an order is completed in DW but was not successfully transfered to the ERP system. When this happens, there is a scheduled task to resend failed orders, but this is not enough because sometimes the order can not be sent without changing something on the request or ERP. Basically, in this scenario it is critical to inform an employee as soon as possible because something might need to be done urgently.

Ideally, this email notifiacation should be something like: Order 123 was not transfered to the ERP, the remote system returned error: "Order trasnfer failed: item 123 is sales blocked".

A second major case that the customer might need a notifiaction for could be that the ERP is not responding at all (e.g. some sort of SSL error, all responses are the same and errors).

I have created a quick workaround for now where a scheduled task is sent if a completed order with a blank integration order ID appears, but I request something standard because my workaround still requires opening the log and checking the error message manually.